The Nigerian Civil Aviation Authority has urged Air Tanzania to comply with its statutory obligations to passengers stranded in Dar es Salaam and Lagos following the airline’s inability to operate scheduled flights.
In a statement issued on Saturday via his verified X handle, the NCAA’s Director of Public Affairs and Consumer Protection, Michael Achimugu, reminded the carrier that passengers affected by long delays are entitled to hotel accommodation, meals and regular updates under Part 19 of the NCAA Regulations 2023.
Achimugu said some Nigerian passengers currently stranded in Dar es Salaam had raised concerns, including one who must attend a visa interview on Monday.
He advised the airline to offer refunds or rebook passengers on other carriers if it would be unable to operate flights over the weekend.
“While the NCAA is available to support you in any way possible, it would be appreciated if you complied with the regulations.
“We have explained the ramifications of a technical fault to your passengers, and they understand that safety comes first. Kindly treat them with the courtesies they are entitled to,” he said.
The NCAA also urged Air Tanzania to extend similar care to passengers stranded in Lagos for the outbound service, noting that it is in contact with travellers in both locations.
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