From Sola Ojo, Abuja
The Nigerian Civil Aviation Authority (NCAA) on Friday said it has sanctioned Kenyan Airways over consumer protection-related infractions.
According to the agency’s Director, Public Affairs and Consumer Protection, Michael Achimugu, the infractions include right to care and failure to provide full disclosure of terms of carriage, failure to respond to the authority’s request, failure to process refund and compensation, and lost baggage.
“On the 7th of May, 2025, the NCAA conveyed a letter of sanction to the operator, Kenya Airways, over the cases of Gloria Omisore and two other passengers.
“The penalty is for consumer protection related cases. “In addition to the fine in line with the NCAA Regulations 2023, the airline has seven days to pay the refunds and compensation of 1,000 special drawing rights to the affected passengers.
“Failure to comply with the letter will attract stiffer penalties for the airline,” Achimugu said.
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