Nigeria SIM services disrupted by NIMC platform issues

By Chinenye Anuforo

Mobile telecommunications subscribers across Nigeria are experiencing temporary disruptions in SIM-related services, including new SIM activations, SIM swaps, and replacements.

The Association of Licensed Telecommunications Operators of Nigeria (ALTON) announced the widespread issue, attributing it to a mandatory transition to a new identity verification platform directed by the National Identity Management Commission (NIMC).

In a statement released on Tuesday, ALTON explained that the directive requires Mobile Network Operators (MNOs) to migrate to NIMC’s new platform for real-time identity verification. “The migration process, which directly impacts real-time identity verification required for SIM registration, SIM replacement, Mobile Number Portability (MNP), and other related services, has introduced unforeseen technical challenges that are currently affecting service availability nationwide,” the association stated.

While acknowledging that the new platform aims to enhance the integrity and efficiency of identity management in Nigeria, ALTON conceded that the transition has temporarily impacted the ability of MNOs to deliver seamless SIM-related services.

During this period, the statement confirmed that MNOs are unable to process critical services. “MNOs will not be able to support SIM swap, SIM replacement, activation of new subscribers, and other SIM-related services,” ALTON clarified.

The association assured the public of its commitment to resolving the issue swiftly. “As responsible operators, ALTON and its member companies remain fully committed to regulatory compliance and are working closely with the Nigerian Communications Commission (NCC), NIMC, and other relevant authorities to resolve the integration issues as quickly as possible,” the statement read.

Engr. Gbenga Adebayo, Chairman of ALTON, and Barr. Damian Udeh, Publicity Secretary, signed the statement, expressing regret for the inconvenience caused to millions of subscribers. “We understand the inconvenience this may cause to millions of subscribers who depend on these services for communication, business, and daily activities,” they stated, adding, “We sincerely apologise for the disruption and kindly advise subscribers to postpone visits to service centres for SIM-related transactions until further notice.”

ALTON pledged to keep the public informed: “ALTON will continue to provide timely updates as the situation evolves and remains committed to ensuring the delivery of secure, reliable, and high-quality telecommunications services to all Nigerians. We appreciate the patience, understanding, and continued support of the Nigerian public during this period.”