From Isaac Anumihe, Abuja
The Nigerian Electricity Regulatory Commission (NERC) has disclosed that a total of 187,194 meters were installed in the first quarter (Q1) of 2025, representing an increase of 0.41 per cent compared to the 186,431 meters installed in Q4 2024.
In its Q1 report, the commission said that the new installations increased the net end-user metering rate across all the distribution companies (DisCos) by 0.41 percentage points from 46.57 per cent in Q4 2024 to 46.98 per cent in Q1 2025. During the quarter, the regulator noted, 148,713 meters (79.44 per cent of the total installations) were installed under the Meter Asset Provider (MAP) framework; 36,787 meters were installed under the Meter Acquisition Fund (MAF); 1,074 meters were installed under the DisCo Financed framework; and 620 meters were installed under the Vendor Financed framework.
According to the report, as a safeguard for customers against exploitation due to the lack of meters, the commission has continued to issue monthly energy caps for all feeders in each DisCo.
“This sets the maximum amount of energy that may be billed to an unmetered customer for the respective month based on gross energy received by the DisCo and consumption by metered customers on their respective feeders,” the report noted.
“Across the quarter, DisCos only successfully resolved 1,554 out of the 4,169 complaints that were filed at the NERC. This translates to a resolution rate of 37.27 per cent. The number of complaints received across all DisCos was 254,404, which represents a 7.72 per cent decrease compared to the 275,681 received in Q4 2024. As in previous quarters, metering, billing, and service interruption were the prevalent issues of customer complaints during the quarter,” the report noted.
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