From Adanna Nnamani, Abuja
The Nigerian National Petroleum Company (NNPC) Retail Limited has dismissed a pump attendant caught in a viral video attempting to defraud a customer at its Ikorodu station in Lagos.
In a statement on Friday, the company confirmed that a thorough investigation traced the incident to its Ikorodu outlet, stressing that such conduct was unacceptable and does not reflect NNPC Retail’s values of integrity, transparency, and exceptional customer service.
As part of disciplinary measures, NNPC Retail said it has sacked the pump attendant, suspended the station manager, and issued a formal warning to the dealer in line with its sanction grid.
The company thanked members of the public for their vigilance and urged customers to report any misconduct via the customer service contacts displayed at its stations for prompt action.
“The attention of NNPC Retail Limited has been drawn to a recent video circulating on social media platforms depicting a pump attendant at a filling station attempting to swindle a customer. Following a thorough investigation, the incident has been traced to a station in Ikorodu, Lagos.
“NNPC Retail Limited wishes to state categorically that such behaviour is unacceptable and does not reflect the company’s commitment to integrity, transparency, and exceptional customer service.
“In response to this incident, NNPC Retail Limited has taken the following decisive actions in line with its sanction grid:
“The pump attendant involved has been disengaged.The Station Manager has been suspended.A formal warning letter has been issued to the Dealer.
“NNPC Retail would like to thank the public for their vigilance and encourage the reporting of any incidents through the appropriate channels (customer service numbers and email displayed at all stations) for immediate action.
“The company assures all customers of its continued strict enforcement of compliance with its operational standards across its network of filling stations,” the statement read.
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